Getting Started

Setup instructions
1. Install & run Mac Helper app on your Mac from here: https://bit.ly/mac_helper
2. Make sure you are connected to the same network on your Mac & iPhone / iPad

* In some rare cases your iPhone / iPad won't detect your Mac - usually resetting network settings solves this issue.
** You also might want to check your Mac firewall (in case you are using one) to make sure its not blocking incoming connection from your iPhone / iPad.
*** If Wi-Fi is not available you can use your iPhone hotspot to control your Mac.
How to install Mac helper app?
Please open "https://bit.ly/mac_helper" on your Mac using Safari or any other browser, and follow the instructions.
What are the requirements?
iOS: iOS 8.0 or newer
macOS (OS X): 10.7 or newer
Router that supports Bonjour protocol or iPhone hotspot
Why my Mac is not showing up in the app?
There may be couple of reasons:
1. Glitch in iOS- typically solved by resetting Network Settings (https://support.apple.com/en-us/HT201415)
2. Some networks block Bonjour protocol
What should I do if I can't make this work?
You can write directly to "support@remoteappz.net" or even better, use "Contact Support" from your Mac or your iPhone/iPad to provide me with some initial information about your system and app version, and I will try to help you to my best ability.
Why app keeps asking me for password?
To make sure only authorized people are using the app with your Mac. In case you don't remember your password, you can always change it on your Mac or disable it by setting it to empty string (click on "R" icon in the menu bar and choose "Set Password"). If you don't want to enter password every time, you can use Facebook, by signing into the same account on your Mac and your iPhone/iPad and enabling "Login with Facebook" on your Mac, and on your iOS device. 

PRO TIPS

How I control my Mac without Wi-Fi or is it possible to control it via Bluetooth?
You can always use your phone Personal Hotspot when you don't have another Wi-Fi network available or the network that is available doesn't support Bonjour which will cause the app not to detect your Mac. Just connect to your phone hotspot on your Mac, and it should appear in the app automatically.
How I cancel scheduled action?
Swipe left in the "More" tab to reveal list of scheduled actions. In that screen you can review & cancel any of the scheduled actions.
How I change keyboard layout to French, German or other language?
In keyboard view tap 'A' icon and choose from the available options.
Tapping on '5' icon, will switch to num pad layout, and 2nd tap will show navigational layout, 3rd return to keyboard layout.
What gestures I can use in Trackpad?
LEFT CLICK: tap with 1 finger
RIGHT CLICK: tap with 2 fingers
MIDDLE CLICK: tap with 3 fingers
SCROLL: swipe with 2 fingers up and down
DRAG: swipe with 3 fingers
How else I can control the Volume?
You can use volume buttons on your iPhone / iPad to control volume of your Mac.
How I control AirPlay Display?
To control AirPlay Display, press AirPlay button in the media controls bar in the Volume view. Then select available Apple TV or other compatible AirPlay destination (AirServer for example) or Turn AirPlay Off. You might also want to check instructions to enable it on your Mac: https://bit.ly/mac_helper (Installation Instructions).
How I can control iTunes?
First make sure iTunes is running on your Mac using Apps tab in the app. Then you can use Apple's iTunes Remote app: https://geo.itunes.apple.com/us/app/itunes-remote/id284417350?mt=8 to build the playlist. Once its set, you can use controls in the Volume tab in the app, to control the playback and volume.

PURCHASES

Can you please give me a refund for app/in app purchase?
Unfortunately we can't do it directly. You should contact Apple as described here: https://support.apple.com/en-us/HT204084
Why after purchasing X it still doesn't work?
Sometimes there is a network or some other problem which prevents us from process the purchase correctly. In case you have purchased in app purchase but still see ads or some other functionality is still locked, please delete the app and re-install it. It should automatically restore all your in-app purchases and fix this issue.
What's the difference between paid version and in-app purchase?
With paid version you buy it once and new features added to the app will be unlocked and available to you free of charge. With in-app purchase you unlock specific functionality or all of the existing functionalities, but new features added to the app may require additional in-app purchases.
Why should I pay for this?
Everything have a cost, and software development is not different. In order to maintain the app, improve it over time, adapt it for the new versions of the iOS and macOS - we need to speed time and money. Paying for Apple development program, web site hosting, advertising and more. The only way we can do it, is by charging small amount of money from our users.
How I get a refund?
If you purchased the app or in app purchase, and you want to get refund for any reasons, you can do it only via Apple. You can find how here: http://www.imore.com/how-to-get-refund-itunes-app-store

MISC

Why there is no X feature?
In case you miss some feature or want to improve existing - please contact support and let us know, we happy to listen to our users.
How I can help?
We would very much appreciate if you write a review on AppStore and share this app among your friends.
How I can uninstall the app?
On iOS you can simply delete the app.

On macOS (OS X) you need to quit it first (click on 'R' icon in the menu bar and choose "Quit") and then delete it from "Applications" folder.
Check instructions here: https://www.cherpake.com/uninstall/
I still have questions...
Cool. Contact support and we would gladly answer almost anything you can throw at us. You can contact us via support@remoteappz.net or using the app, by going into Settings -> Contact Support.