• Bad Authentication data.

Mac Helper Frequently Asked Questions

If your question is not included in "Mac Helper Frequently Asked Questions",
please feel free to connect us via "Support" page.
We would gladly answer any of your inquires and if appropriate include it on this page to help other users.

SETUP

1. Install Mac Helper app on your Mac from here: https://bit.ly/mac_helper
2. Make sure you are connected to the same network on your Mac & iPhone / iPad

In some rare cases your iPhone / iPad won't detect your Mac - some users saw that resetting network settings solves this issue. You also might want to check your firewall to make sure its not blocking incoming connection from your iPhone / iPad.

Getting Started

What I need to do in order to be able to use the app with my Mac?
1. Install Mac helper app on your Mac.
2. Install iOS client app on your iPhone/iPad.
3. Make sure both your Mac and your iPhone/iPad are connected to the same network.

Check your firewall to make sure its not blocking incoming connection from your iPhone / iPad.
How to install Mac helper app?
Please open "https://bit.ly/mac_helper" on your Mac and follow the instructions.
What are the requirements?
iOS: iOS 8.0 or newer
macOS (OS X): 10.7 or newer
Router that supports Bonjour protocol 
Why my Mac is not showing up in the app?
There may be couple of reasons:
1. Glitch in iOS- typically solved by resetting Network Settings (https://support.apple.com/en-us/HT201415)
2. Some networks block Bonjour protocol
3. Check your firewall to make sure its not blocking incoming connection from your iPhone / iPad
What should I do if I can't make this work?
Please contact our support and we will try to help you to our best ability. You can write directly to "support@remoteappz.net" or even better, use "Contact Support" from your Mac or your iPhone/iPad to provide us with some initial information about your system and app version.
Why app keeps asking me for password?
To make sure only authorized people are using the app with your Mac. In case you don't remember your password, you can always change it on your Mac or disable it by setting it to empty string (click on "R" icon in the menu bar and choose "Set Password"). If you don't want to enter password every time, you can use Facebook, by signing into the same account on your Mac and your iPhone/iPad and enabling "Login with Facebook" on your Mac, and on your iOS device. 

SETTINGS

Set Password...
In order to prevent unwanted access to your Mac you can use password. Set your password on your Mac, and enter it in iOS app to to get access to your Mac. Setting password to empty string will disable password protection.

We suggest you also set password or use Facebook to protect your privacy if your Mac connects to public networks.
Connect with Facebook...
In order to prevent unwanted access to your Mac you can use Facebook. Connect with Facebook works by making sure user is connected to the same Facebook account both on Mac and iOS device. And its most convenient way to protect your Mac without the need to enter password every time.

We respect your privacy, and will never post to your Facebook timeline, we don't have centralized server so the only place we store your Facebook user id is on your Mac, and your iOS devices.
Enable File Access...
To allow access to files on your Mac enable this option - without it Remote Drive won't work.

We suggest you also set password or use Facebook to protect your privacy if your Mac connects to public networks.
Continue Working With Fast Switching...
If you have multiple users on your Mac and want to allow Remote app to work for every user - enable this option.

For example if you have multiple family members who use different users and want to use Facebook authentication.
Require Authentication For Everything...
By default authentication is not required to control volume, keyboard & trackpad, but if you use your Mac on public networks, we suggest you enable this option to prevent unwanted access. You can use password or Facebook to protect your Mac.

PURCHASES

Can you please give me a refund for app/in app purchase?
Unfortunately we can't do it directly. You should contact Apple as described here: https://support.apple.com/en-us/HT204084
Why after purchasing X it still doesn't work?
Sometimes there is a network or some other problem which prevents us from process the purchase correctly. In case you have purchased in app purchase but still see ads or some other functionality is still locked, please delete the app and re-install it. It should automatically restore all your in-app purchases and fix this issue.
What's the difference between paid version and in-app purchase?
With paid version you buy it once and new features added to the app will be unlocked and available to you free of charge. With in-app purchase you unlock specific functionality or all of the existing functionalities, but new features added to the app may require additional in-app purchases.
Why should I pay for this?
Everything have a cost, and software development is not different. In order to maintain the app, improve it over time, adapt it for the new versions of the iOS and macOS - we need to speed time and money. Paying for Apple development program, web site hosting, advertising and more. The only way we can do it, is by charging small amount of money from our users.

MISC

Why there is no X feature?
In case you miss some feature or want to improve existing - please contact support and let us know, we happy to listen to our users.
How I can help?
We would very much appreciate if you write a review on AppStore and share this app among your friends.
How I can uninstall the app?
On iOS you can simply delete the app.

On macOS (OS X) you need to quit it first (click on 'R' icon in the menu bar and choose "Quit") and then delete it from "Applications" folder.
More detailed instructions are available under "Mac Helper" -> "Uninstall" on this website.
I still have questions...
Cool. Contact support and we would gladly answer almost anything you can throw at us.
How I stop the app from auto launching?
On your Mac under "System Preferences" -> "Users & Groups", go to "Login Items" and delete "Remote for Mac" from the list.